Request data deletion

These instructions apply to ChinaPal and the ChinaPal Concierge / ChinaPal Concierge-IG app. Requests are handled by our team by email.

You can request deletion of personal information held by ChinaPal, including Instagram conversation data, images, AI drafts, and customer records associated with you. You do not need a website account to make a request.

1. Email chinapal_travel@outlook.com with the subject Data deletion request.
2. Include the Instagram username or email address you used with ChinaPal, and tell us whether you want all associated information deleted or only particular conversations or records. Approximate conversation or trip dates can help us find the records. Please do not send passwords, payment-card details, or identity documents with your initial request.
3. We handle requests manually and may ask you to confirm ownership of the relevant account. We will respond within the period required by applicable law and explain the outcome, including any information we must retain and why.

We delete information within our control that is no longer needed and request deletion from service providers where applicable. Certain payment, tax, fraud-prevention, or dispute records may need to be retained. Backup copies may remain until they are overwritten under the relevant backup lifecycle.

A request to ChinaPal does not delete your Instagram account or messages held independently by Meta or another messaging platform. Likewise, deleting a message in Instagram does not necessarily delete copies already used by ChinaPal. Use the request process above for those copies. Information stored only in your browser can be removed by clearing this website's site data; doing that does not remove records held on our servers.

Read the full privacy policy.